Built for Sri Lankan ecommerce From the first confirmation to the final delivery.
YOUR PARTNER BEHIND EVERY PARCEL

Better orders.
Fewer returns.
More room to grow.

Your orders deserve more than a spreadsheet. Bring confirmation, customer intelligence and delivery recovery into one connected operation—with a team to help you run it.

Build your service plan Explore the platform
✓ For Sri Lankan merchants ✓ Support shaped around your business
ONE CONNECTED WORKFLOW
CR↗Merchant workspaceIllustrative view
YOUR DAILY VIEW

A clearer working day.

M
OrdersOrganisedFrom intake to dispatch
Follow-upConnectedA next step for each parcel
Order journeyEvery stage in view
IntakeConfirmationDelivery
✓Customer details confirmedReady for the next stepConfirmed
↻Delivery needs a follow-upIn the recovery queueFollow-up
People + platformBuilt to work together.
A preview of the workflow. Your service scope is agreed during onboarding.
OUR OPERATION, OVER TIME

Every order adds to the bigger picture.

All-time activity across our operation.
Built day by day, beyond today’s workload.

Recorded totals, including past activity. Compact figures are rounded down.Updated 10:59 PM · refreshes every 5 minutes
BUILT AROUND YOUR WORKFLOWFacebook lead formsWhatsApp responsesPacking & waybillsCourier automationReturn follow-up
MORE THAN RETURN RECOVERY

All the moving parts.
Working together.

From the first customer call to the merchant report, your team gets a connected process. Choose the modules and operational support your business needs.

01

Call & WhatsApp confirmation

Confirm before you commit.

See what’s included 02

Customer intelligence

Know the history behind an order.

See what’s included 03

Orders, packing & printing

From a new lead to a ready parcel.

See what’s included 04

Courier sync & tracking

Dispatch once. Keep the journey in view.

See what’s included 05

Delivery recovery

Give difficult deliveries a next step.

See what’s included 06

Reports & service billing

See the work behind the numbers.

See what’s included
INSIDE THE WORKFLOW

Confirm before you commit.

Bring new orders into the call workspace. Check customer intent, address and product details, record call outcomes, and queue WhatsApp confirmation links. Customer responses and callbacks give your team a clear next action.

Add this to your onboarding ↗
Structured call workspace and outcome tracking
Callback queues and contact attempt history
Queued WhatsApp messages with confirmation links
Customer confirmation, cancellation and help responses
Sinhala and Tamil support options
Availability depends on your agreed service scope and enabled merchant modules.
FROM INTEREST TO A CONFIRMED ORDER

Your next customer.
Already in the workflow.

A Facebook form submission should have a next step. Connect lead intake, customer confirmation and your team’s follow-up in one working process.

WHATSAPP CONFIRMATION & FOLLOW-UPCustomer responses

Give customers an easy reply.
Give your team a next step.

Queue confirmation or recovery messages through connected WhatsApp sessions. Customers use a response link to confirm, cancel or ask for help, with their response returning to the working process.

ILLUSTRATIVE CUSTOMER MESSAGE

Hello! Please review your order details and let us know how you would like to proceed.

Confirm order ✓CancelNeed help?
Response link → confirmation workspace
✓

Calls, callbacks and message history stay part of the follow-up. Unanswered orders and delivery issues still get a human next step.

Message sending and follow-up depend on your enabled workflow and agreed service scope.
THE BUSINESSES BEHIND THE PARCELS

Supporting the work behind growing brands.

Horns brand logo
HD Online brand logo
Aliver brand logo
Blits brand logo
Element brand logo
SpotBuy brand logo
LXD brand logo
Lusey brand logo
Ceylon Mart brand logo
Vitamin brand logo
SH brand logo
Sri Lanka Online brand logo
SOFTWARE WITH OPERATIONAL SUPPORT

A platform keeps you organised.
A team keeps things moving.

Running a COD business means more than entering orders. Customers need confirmation. Couriers need coordination. Difficult deliveries need follow-up. We bring the working process together.

Meet your support system ↗
01

Before dispatch

Check the details, review customer history and confirm readiness.

02

While the parcel is moving

Keep shipment updates and delivery issues in the same workflow.

03

When it needs another chance

Follow up, capture the response and coordinate the next action.

ONE ORDER. A CONNECTED JOURNEY.

From the first lead
to the final follow-up.

Each stage gives the next team the information they need. Your service plan brings together the modules that fit your operation.

  1. 01

    Order intake

    Capture manual orders, spreadsheet uploads or connected Facebook lead forms in an organised order list.

    An order ready to review
  2. 02

    Customer intelligence

    Review phone-based customer history, previous deliveries and return signals before deciding to dispatch.

    Context for a better decision
  3. 03

    Call & WhatsApp confirmation

    Check intent, address and product details. Record call outcomes, customer responses and callbacks.

    A confirmed next action
  4. 04

    Sales & packing

    Move ready orders into the sales and packing workspace. Prepare items and record packing progress.

    A parcel prepared for dispatch
  5. 05

    Waybills & printing

    Assign or receive a waybill, print parcel labels and packing invoices, and keep print status visible.

    Documents ready with the parcel
  6. 06

    Courier synchronisation

    Send shipment details through supported courier connections. Review sync outcomes and handle exceptions.

    A traceable courier handover
  7. 07

    Delivery status updates

    Bring shipment status updates back into the workspace so the team can see delivery movement and issues.

    Delivery progress in one view
  8. 08

    Return calls & recovery

    Follow up on rejected, delayed or rescheduled parcels by call or WhatsApp. Capture revised delivery instructions.

    A next step for difficult deliveries
  9. 09

    Reporting & service invoices

    Review the work through merchant reports and activity history. Generate service invoices using configured client rates.

    Clear visibility for the merchant

Your workflow, configured together. Courier connections, message sending and enabled modules are confirmed during onboarding.

Build my service plan ↗
SERVICE PLANS

The right support.
At your stage of growth.

Start with the work you need help with. We’ll confirm your service scope and pricing before activation. Courier charges stay separate.

Focused recovery work

Recovery support

Start with help for parcels that need another chance.

Let’s discuss
A quote tailored to your business
Discuss this plan ↗
  • ✓Delivery recovery follow-up
  • ✓Customer response collection
  • ✓Courier coordination
  • ✓Recovery activity reporting
For a growing order desk

Confirmation support

Build a more careful process before your parcels leave.

Let’s discuss
A quote tailored to your business
Discuss this plan ↗
  • ✓Order confirmation calls
  • ✓Callback and follow-up queues
  • ✓Customer intelligence options
  • ✓Merchant reporting
CONNECTED SUPPORT
For a busy daily operation

Managed operations

Bring confirmation, delivery follow-up and visibility together.

Let’s discuss
A quote tailored to your business
Discuss this plan ↗
  • ✓Confirmation and recovery support
  • ✓Order, packing and shipping workflows
  • ✓Supported courier synchronisation
  • ✓Reports and service billing
For larger or specialised teams

Custom partnership

Shape the service scope around your team and workflow.

Let’s discuss
A quote tailored to your business
Discuss this plan ↗
  • ✓A tailored service scope
  • ✓Multiple users and access controls
  • ✓Integration review and setup
  • ✓Operational reporting

Modules, integrations and language support are subject to your agreed plan. Submitting an onboarding request creates no payment obligation.

PUT YOUR RETURNS IN PERSPECTIVE

What’s the value
coming back?

A quick estimate of the monthly order value tied up in returns. Use it to start a more informed conversation about your operation.

This estimates returned order value, not profit loss or guaranteed recoverable revenue. It excludes courier fees and product costs.
Estimated monthly returned order valueAdd your numbersYour estimate will appear here.
Discuss my operation ↗
LET’S BUILD YOUR NEXT CHAPTER

Less chasing.
More clarity.
Start here.

Tell us about your business and the work you want help with. Your request goes directly to our onboarding team.

✓
A conversation before a commitment.

We’ll review your details, contact you and agree the scope before anything is activated.

Prefer to talk first? WhatsApp us ↗
MERCHANT ONBOARDINGAbout 2 minutes

A little about your business.

What would you like help with? *

No payment needed to send a request. Fields marked * are required.

BEFORE YOU GET STARTED

A few things
you may be wondering.

Ask us something else ↗
Is this software, a service, or both?

Both. The platform supports your order workflow, and our operations services can cover confirmation, delivery follow-up and courier coordination. We agree the right combination with you.

Can I choose only the modules I need?

Yes. Tell us which areas you need help with. Module access, support scope and rates are agreed during onboarding.

What happens after I send the form?

Your details arrive in our admin onboarding inbox. Our team reviews the request and contacts you to discuss the service scope, pricing and setup. Sending a request does not automatically activate an account.

Which couriers can I connect?

Connections depend on the courier and your account setup. Share the couriers you currently use, and we will confirm supported connections during onboarding.

Are courier charges included?

Courier charges are separate from our service pricing. We will explain the agreed service fees before activation.

Is Tamil support available?

Tamil support can be included in the agreed scope. Choose your preferred language in the onboarding form so we can discuss the right support.

Do you guarantee a particular return rate?

No. Delivery outcomes depend on customers, products, couriers and other factors. Our work helps you confirm details, follow up and make more informed operational decisions.

Talk to us